Soletrivo Slippers respects the privacy of people who visit our website or contact us about slipper products and business cooperation. This policy explains how we handle information connected with inquiries, quotations, samples and orders.
Information You Share With Us
When you contact us, you may provide your name, company name, email address, telephone number and delivery address. You may also share product specifications, estimated quantities, artwork, packaging requirements or other details needed to discuss your project.
Please only provide personal information that is relevant to your request.
How We Use Information
We use the information you provide to respond to inquiries, prepare quotations, discuss customization, arrange samples and communicate about orders or shipments.
We may retain relevant correspondence to support ongoing projects, answer later questions and maintain business records.
Information Shared With Service Providers
Where needed to handle your request, relevant information may be shared with production partners, delivery companies or providers supporting our website and business communications.
For example, a courier may need your delivery address and telephone number to deliver samples. We aim to limit the information shared to what is needed for the service.
We do not sell your personal information.
Website Data and Cookies
Our website and hosting services may process technical information, such as your IP address, browser type and pages visited, to operate and protect the website.
Cookies may also be used to support website functions and, where enabled, understand website traffic. Please see our Cookie Policy for more information. You can manage cookies through your browser settings.
Storage and Security
We retain information for as long as reasonably needed for the purposes described in this policy, including handling business requests and meeting applicable recordkeeping requirements.
We take reasonable steps to protect information from unauthorized access or disclosure. However, no website or electronic communication method is completely secure.
Your Choices
You may contact us to request access to, correction of or deletion of personal information you have provided. You may also ask us to stop sending promotional communications.
We will review requests in line with applicable requirements. Some information may need to be retained for existing orders, business records or legal obligations.
Contact and Updates
For questions about this policy or how your information is handled, please use the contact details on our Contact Us page.
We may update this policy when our website or information practices change. The current version will be published on this page.